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Gez is currently Global Head of Agile for HSBC, having been working with agile and scrum for over 12 years, for clients including 10 Downing Street, the BBC Trust, Lloyds Banking Group and Glastonbury Festival. After two years postgraduate research into agile at Bristol University, from the perspectives of strategy, organizational change, leadership and marketing, in early 2016 he published his second book, titled ‘Agile Marketing: The Incomplete Guide’. You can download for free from www.bunnypicnic.co.uk/book
With a track record in customer and marketing transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives
Most recently, Stephen was the Managing Director of marketing and customers at Standard Life where he contributed significantly to the far-reaching overhaul across the 190-year-old regulated business.
Specifically, Stephen led the transformation of Standard Life’s marketing and customer functions using the latest creative thinking and new technology capabilities in digital, data and disruptive innovation.
A key focus for his change leadership was to use customer insights, data analytics and digital channels to drive a significant improvement in customer experiences and outcomes.
Prior to Standard Life, Stephen held senior executive marketing, distribution and product development roles with Barclays, AMP, Frizzell and Berkeley Berry Birch.
During his career, he has also held a number of non-executive roles with professional bodies and the financial services regulator.
Stephen is a regular contributor at conferences on subjects ranging from customer experience innovation, technology disruption and marketing leadership as well as frequent author of articles